Contacts

Pavel Nečas

Phone: +420 605 707 814

Email: necas@exid.zone

Account Number: 246634599/0600

General Terms and Conditions for the Sale of Digital Content

(operator: exid s.r.o., Company ID 082 71 275, Ovocný trh 572/11, 110 00 Prague 1, email: necas@exid.zone)

1. Introductory Provisions

1.1. These General Terms and Conditions (the “GTC”) govern the rights and obligations of the contracting parties when purchasing, providing, and using digital content (the “Digital Content”) through the online store at www.exid.zone (the “E‑shop”).

1.2. The operator of the E‑shop and the provider of the Digital Content is exid s.r.o., a limited liability company, Company ID 082 71 275, registered office at Ovocný trh 572/11, 110 00 Prague 1, registered in the Commercial Register of the Municipal Court in Prague under file number C 316070 (the “Provider”). All written communication is conducted exclusively electronically via necas@exid.zone, unless otherwise specified in these GTC.

1.3. The purchaser (the “Buyer”) may be either a natural person over 18 years of age or a legal entity intending to use the Digital Content for its business or professional activities. If the Buyer is a consumer (i.e., a natural person acting outside the scope of their business activity), the consumer rights provisions (Articles 8 and 9) apply.

1.4. These GTC are effective as of 1 July 2025 and supersede all previous versions relating to digital content. By confirming an order, the Buyer expressly agrees to these GTC in full.

2. Definitions and Subject Matter

2.1. “Digital Content” means electronically distributed products in data form (e.g., software, e‑books, templates, audiovisual works, online courses, license keys, graphic packs, plugins, etc.) for which the Buyer obtains a non‑exclusive, non‑transferable license for use under the license terms in Article 7.

2.2. “Contract for Digital Content” (the “Contract”) is concluded when the Buyer properly submits an order via the E‑shop and the Provider sends an order confirmation to necas@exid.zone. The order must identify the chosen Digital Content, price, and payment terms.

2.3. The Contract obliges the Provider to deliver the Digital Content and the Buyer to pay the agreed price and accept the license terms.

3. Order and Conclusion of Contract

3.1. Orders are placed through the E‑shop interface and include:

• a) Selecting the Digital Content and adding it to the shopping cart.
• b) Completing the order form with contact and billing details (including email for confirmation – necas@exid.zone).
• c) Submitting the order by clicking “Confirm Order.”

3.2. After submitting an order, the Buyer immediately receives an automated email with order details. This does not constitute Contract formation. The Contract is concluded only when the Provider sends an order acceptance confirmation to necas@exid.zone.

3.3. The confirmation email includes:

• a) Identification of the ordered Digital Content;
• b) Total price including VAT;
• c) Payment instructions (account number, variable symbol, any fees);
• d) Delivery method for the Digital Content (download link, license key, access instructions).

3.4. The Buyer must check the confirmation email immediately. Any errors (e.g., incorrect email, product, price, quantity) must be reported within 2 hours to necas@exid.zone, otherwise the confirmation is deemed correct and the Contract governed accordingly.

4. Price and Payment Terms

4.1. Prices are always stated inclusive of VAT (CZK). The Provider reserves the right to unilaterally change prices, but changes apply only to orders placed after the new price list is published.

4.2. The Buyer agrees to pay by bank transfer to the Provider’s account:

• Account number: 246634599/0600 (Komerční banka)
• Variable symbol: as stated in the confirmation email
• Payment term: within 7 business days from Contract conclusion (i.e., from order confirmation)

4.3. Alternative payment methods (depending on E‑shop configuration):

• a) Online card payment (VISA, Mastercard) via payment gateway (fees detailed in confirmation email).
• b) PayPal – if offered.
• c) Google Pay / Apple Pay – if supported by the gateway.

4.4. If payment is delayed by more than 14 days, the Provider may withdraw from the Contract and withhold delivery. Collection costs may be charged to the Buyer.

5. Delivery of Digital Content

5.1. The Provider will deliver the Digital Content electronically no later than 24 hours after payment is credited (or immediately after payment confirmation via gateway).

5.2. Delivery methods:

• a) Download link: emailed with a one‑time license key or login credentials if registration is required.
• b) Account activation: for online courses or web services, an account is created and activated, with details sent by email.

5.3. The Buyer must keep credentials and license keys confidential. The Provider is not liable for misuse if leak occurs due to the Buyer’s fault.

5.4. The Provider may temporarily restrict access for maintenance or security updates but will restore service promptly and notify the Buyer by email.

5.5. The Provider ensures the content is free of harmful code. The Buyer must verify compatibility with technical requirements listed in the product description.

5.6. The Provider retains Digital Content files for at least 1 year from payment date unless otherwise agreed.

6. Conditions of Use

6.1. The Provider supplies Digital Content in compliance with applicable laws, including the Digital Content Act (No. 260/2016 Coll.), the Civil Code (No. 89/2012 Coll.), and GDPR.

6.2. The Buyer receives a non‑exclusive, non‑transferable license for use per Article 7. Standard license allows use on one device only.

6.3. Content is provided “as is” unless expressly warranted otherwise. The Buyer accepts no liability for misuse on unsupported systems.

6.4. The Provider may issue updates (bug fixes, improvements). Buyers will be notified by email and may download updates free of charge if applicable.

6.5. Functionality & Technical Protection:

• The Provider ensures compatibility with specified OS versions. Technical protections (e.g., DRM) may apply and must not be circumvented.

6.6. Hardware & Software Requirements:

• Minimum requirements (e.g., Windows 10+, macOS 10.14+, 4 GB RAM, latest Chrome/Firefox/Edge) are in product descriptions. Buyers should confirm compatibility before ordering.
• The Provider is not liable for issues due to unsupported hardware/software.

6.7. Copyright & Licensing:

• All content is copyrighted. Buyers may not modify, decompile, decrypt, or remove protection. Rights remain with the Provider or third‑party rights holders.
• Third‑party works included are licensed only as specified in the product description.
• Open‑source components are governed by their respective licenses.

7. License Terms

7.1. The Provider grants a non‑exclusive, non‑transferable license for the purchased Digital Content for one device, unless a multi‑user license is specified.

7.2. The Buyer may not:

• a) Copy or share the content with third parties or charge fees;
• b) Modify, decompile, decrypt, reverse‑engineer, or remove protection;
• c) Use for unlawful purposes;
• d) Resell, rent, sublicense, or transfer the license;

7.3. Breach of license terms entitles the Provider to terminate the Contract immediately; the Buyer must cease use and delete all copies.

7.4. For subscription‑based content, access depends on timely renewal. Failure to renew within 30 days may lead to termination.

8. Provider’s Rights & Obligations

8.1. The Provider warrants that the content matches the description and is free of legal or technical defects.

8.2. The Provider ensures content is malware‑free and will remedy any issues promptly.

8.3. Access will be provided without undue delay, within 24 hours of payment confirmation.

8.4. The Provider is liable for legal defects (e.g., copyright infringement) unless agreed otherwise.

8.5. For technical issues, the Buyer may contact necas@exid.zone. Complaints will be resolved within 14 days.

8.6. Planned downtime will be announced at least 3 days in advance by email.

9. Buyer’s Rights & Obligations

9.1. The Buyer agrees to:

• a) Pay the price per Article 4;
• b) Provide accurate data;
• c) Comply with license terms;
• d) Report defects within 24 months (consumer) or 6 months (business) via email;
• e) Follow update instructions (e.g., delete old versions).

9.2. Breach may result in suspension or termination of access without compensation.

10. Consumer Right of Withdrawal

10.1. Consumers generally have 14 days to withdraw from a distance contract.

10.2. Under § 1837(l) of the Civil Code, consumers cannot withdraw from digital content contracts if delivery is electronic and begins with their express consent before the withdrawal period expires, with acknowledgement that withdrawal rights are forfeited.

10.3. By purchasing, the consumer consents to immediate delivery and acknowledges loss of withdrawal right upon payment.

11. Complaints Procedure

11.1. Statutory complaint periods:

• a) Consumers: 24 months from delivery for defects (Civil Code §§ 1969–1977, Digital Content Act);
• b) Businesses: 6 months unless agreed otherwise;
• c) Complaints must be made without undue delay after defect discovery.

11.2. Complaint steps:

1. Submit complaint: Email necas@exid.zone with subject “Complaint – [product name], Order No. […]” and defect description, delivery date, and requested remedy.
2. Acknowledge receipt: Provider confirms receipt by email within 5 business days and begins investigation.
3. Assess defect: Provider verifies defect origin and decides on repair, replacement, discount, or refund.
4. Propose solution: Within 14 days of receipt, the Provider offers one of:
   • • Repair or updated version;
   • • Replacement with equivalent content;
   • • Reasonable discount;
   • • Full refund if defect irreparable and no equivalent desired.
5. Complete complaint: Agreed remedy is delivered within 7 business days of agreement.
6. Costs: No costs for the Buyer; refunds are made via original payment method without deductions.

11.3. If the complaint is rejected, the Provider sends a written justification within 14 days. The Buyer may appeal to the Czech Trade Inspection Authority or courts.

12. Data Protection

12.1. The Provider processes personal data in compliance with relevant laws (Personal Data Protection Act No. 110/2019 Coll., GDPR). Data are used solely for Contract performance, invoicing, operational communications, complaints, and marketing with consent.

12.2. The Provider is the data controller (contact: necas@exid.zone).

12.3. Legal bases:

• a) Contract performance (Art. 6(1)(b) GDPR);
• b) Legitimate interest (Art. 6(1)(f) GDPR) for newsletters unless unsubscribed;
• c) Consent (Art. 6(1)(a) GDPR) for marketing emails.

12.4. Data subject rights: access, rectification, erasure, restriction, portability, and objection. Requests to necas@exid.zone.

13. Liability

13.1. The Provider is liable for damage from defective performance under the Civil Code if defects existed at delivery.

13.2. No liability for force majeure (e.g., infrastructure failure). Claims must be made within 1 year of damage (Civil Code § 641).

14. Content Retention & Backups

14.1. The Provider is not obliged to retain content beyond 1 year from license provision unless agreed otherwise. The Buyer should back up content for long‑term use.

14.2. Extended archiving may incur a one‑time or annual fee as contractually agreed.

15. Final Provisions

15.1. These GTC are an integral part of the Contract and are published at www.exid.zone/obchodni-podminky. By accepting, the Buyer confirms familiarity and agreement.

15.2. The Provider may amend these GTC unilaterally. Changes take effect on publication. Contracts concluded before publication remain governed by the GTC in effect at contract date unless agreed otherwise.

15.3. Unregulated matters are governed by the Civil Code (No. 89/2012 Coll.), Consumer Protection Act (No. 634/1992 Coll.), and Digital Content Act (No. 260/2016 Coll.).

15.4. Disputes are resolved by agreement or, failing that, by the competent Czech court (Provider’s seat). Consumers may also contact the Czech Trade Inspection Authority.

These General Terms and Conditions were approved by exid s.r.o. management on 1 July 2025.